The hotel has THE BEST VIEW of any of the hotels in the area. The hotel has all the charm with no frills. My wife and I visited Dunama Hotel and Casino for our destination wedding. That being said, if your are looking for a nice relaxing time with great customer service and good management, think again before checking into the Dunama Hotel and Casino in Playa Flamingo Costa Rica. After asking why I cannot speak with the manager, the receptionist named Sofia told me to stop calling and simply hung up on me. After several other calls, always intercepted by the receptionist and never able to review the situation with a person of authority, I was told – I would not get any money back nor any compensation because that is the hotel policy. Nonetheless he told me he would try to contact him and get back to me about a re-imbursement. Upon insisting I was finally connected to the Operation Manager who confirmed he had no idea if and when I could follow up with the manager. It was pretty much the same scenario on Tuesday and as I could not get to speak with a person of authority and see how I can follow up to get my re-imbursement. During the course of the following day, Monday, I called the hotel 6 times and was told every time that the manager was not there and asked that he answer my calls which it seemed was not going to happen so soon as staff members were saying they had no idea where he was and when he would come to the hotel or return my call. Since, no hotel management was available to assist and process my re-imbursement, I left to find somewhere else to stay hoping I can follow up with the manager the next day. Incapable on enduring the noise of the party, I decided to leave. At some point during the conversation, he went away and after waiting for some time, I was told by the security guard that the receptionist had finished his shift and left for the night. As we headed back to the reception, I informed the staff member that the best option would be to re-imburse my stay and I could find a more peaceful hotel elsewhere. The room was not ready, and the sound was just as bad from there, so I declined. Expressing my disbelief, a staff member from the reception – offered showed me an alternate room which appeared to be in maintenance and did not even have. At which point I went back to the reception where I was told that in fact it would probably end around midnight. Which at 9:50 pm did not appear to be happening. When I later commented about the noise – right over my room - to a staff member he said it would be done by 10 pm. Furthermore, what they called a private event was in fact a full swing party for about 100 persons with music, dancing, jumping and singing – yes on was I expected to be a quiet relaxing night. What I was not told is that room 405 is right under the hotels restaurant where the private was held. I had no issue would that as I figured I would simply spend some time relaxing in my room. When checking in, the informed me that the restaurant would be closed to the public that day because it would holding a private event which would be done around 9 pm. When I checked into the hotel around 3 pm on Sunday they provide me with the key to room 405. Booking a 2 night stay starting on a Sunday would surely assure me the peace and quiet I was hoping for from an ocean view room – especially during the low season period. I was really looking forward to a 2 day relaxing escapade and decided to book at the Dunama Hotel in Playa Flamingo. DoubleTree by Hilton Noumea Ilot Maitre Resort.Hotels near Flamingo Beach Golf Cart Rentals.Playa Flamingo All Inclusive Family Resorts.Playa Flamingo Pet Friendly Beach Hotels.Playa Flamingo Hotels with Banquet Hall.Playa Flamingo Hotels with Breakfast Buffet.Playa Flamingo Hotels with Bridal Suite.Playa Flamingo Hotels with Tennis Courts.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |